Refund policy

Return and refund policy

1- Due to hygiene reasons, underwear cannot be exchanged or returned.

Please check the size before purchase.

2- In case of a defect, customers can exchange or return the item within 14 days of receipt.

3- Customers are responsible for covering the shipping costs for returns and exchanges, The return shipping fee will be deducted from the refund or charged separately if needed.

4- If we shipped you the wrong item, please contact our WhatsApp it is important to reach out to us  so we can assist you with return processing fees.

5- Use this Link to return or refund your items:
https://diceeg.returnsdrive.com

Before sending, please have your order number available. Please be prepared with a detailed description of the difference between the item you ordered and the item you received.